American Express (Amex) is a multinational financial services corporation known for its credit cards, charge cards, and travel-related services. They also offer various banking and payment solutions to individuals, small businesses, and corporations.

DeAndre Jones
VP & General Manager

"With RJ&A we get a great balance between sales enablement and sales strategy. This award-winning team has worked with and within large and credible organizations and have great experience in getting the most out of complex sales and account development organizations."

 The global Field Enablement team included 70+ resources. One of the team’s key challenges was adopting & deploying globally consistent Sales Enablement standards, processes, tools and metrics to drive the continued headcount/revenue.

A Sales Enablement Impact Assessment (SEIA) was deployed to multiple sales leaders and sales enablement practitioners that would gauge the skills and behaviors focused on the current state of their current processes, programs, tools, platforms, and metrics.

The Sales Enablement Impact Assessment (SEIA) was used to develop a global organizational alignment strategy, the company has adopted a plan to address resource planning, organizational alignment and revenue generating metrics designed to increase collaboration between the multiple internal functions and expand the leadership development skillset of it’s first level managers through a series of soft-skills workshops.

Outcome

Customer Benefits: The successful results of this program has led to a 20% increase in collaboration, consistent leveraging of tools, processes, programs & templates which has resulted in clarity around definitions, increased internal collaboration and customer-facing productivity.

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